I have a HP Envy dv7 - 7338EA which I bought new in late 2013 with Windows 8 installed. Shortly after getting the notebook, I upgraded to Windows 8.1 and then, later still, Windows 10. At each upgrade of OS there were some features that appeared to be incompatible with both 8.1 nad Win 10.

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Conversations with HP Support agents got the response that neither 8.1 nor Win 10 are supported OS's on this machine. The incompatibilities were not having dramatic effects and I was keen to ensure that I kept bang up to date with Windows to avoid security problems. The main problems were experienced with HP SimplePass and as I really only wanted to use Windows Hello, I uninstalled SimplePass and Win Hello worked fine. I recently had great difficulty upgrading my machine to Windows 10 Build 1703 (the Creator's Edition). Download Gambar Tema Buat Hp Nokia Typ 210. I eventually managed it with help from Microsoft Support but when the (fresh) install had completed, I was not able to use Windows Hello and the fingerprint reader did not appear to be working. I have ensured that I have a login PIN but when I try to setup Windows Hello, I get the message that it is not available on this machine.

I am wondering if I need to install some elements of SimplePass - or perhaps a later version of SimplePass. Perhaps I need to get a separate driver for the fingerprint reader. Can one of you seriously competent specialists out there give me a hand with this please? Thanks for reading this, John. Driver Epson Lx 810l Para Xplor. We are not quite so organized that there are competent specialists but we do have marginally useful Experts sometimes. In any event, you need the driver for the fingerprint reader. Windows Hello provides the user interface but you still need a device driver for the fingerprint reader.

My guess is you would find that it appears as a problem device in device manager and Windows Update will not give you a driver. Here is the Windows 8.1 driver supplied by HP: You will have to install this in compatibility mode or perhaps even 'force install' it which means you do need to go into device manager and find the fingerprint reader device so you can proceed to direct the driver installer to where the above driver has unzipped unto your hard drive. Post back with any more questions. If this is 'the Answer' please click 'Accept as Solution' to help others find it.